Privacy Policy
This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, purchase furniture, place an order, or contact customer support. This policy applies to U.S. customers and visitors, subject to applicable law.
1. Information We Collect
Depending on how you use our website, we may collect your name, email address, phone number, shipping address, order and transaction records, customer service communications, IP address, browser and device information, and cookie data.
2. Cookies and Similar Technologies
We may use cookies to maintain shopping cart functionality, remember preferences, improve website performance, and support analytics or advertising where applicable.
Necessary cookies support essential website functions. Non-essential cookies that require prior consent under applicable law will only be activated after valid consent is obtained. You may manage cookies through available website settings, if provided, or your browser settings. Simply browsing our website does not constitute consent to all non-essential cookies.
3. How We Use Personal Information
We may use personal information to:
- Process orders, payments, shipping, returns, and refunds.
- Respond to inquiries and provide customer support.
- Maintain website functionality, improve user experience, and prevent fraud.
- Comply with applicable legal obligations.
- Send marketing communications where permitted by law.
4. Sharing Personal Information
We may share necessary information with payment processors, shipping providers, website hosting and technical service providers, and analytics or advertising providers where applicable. We may also disclose information to authorities when legally required.
If our actual practices involve the sale or sharing of personal information or targeted advertising as defined by applicable law, we will provide the required disclosures and applicable opt-out options.
5. Data Retention and Security
We retain personal information as reasonably necessary for order processing, customer support, legal obligations, and dispute resolution. When information is no longer needed, we will delete it or otherwise handle it as required by applicable law.
We use reasonable technical and organizational measures to protect personal information. However, no system can be guaranteed to be completely secure. If a security incident occurs, we will take appropriate action as required by law.
6. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to access, correct, or delete personal information; obtain a copy of certain information; opt out of applicable sales, sharing, or targeted advertising; and withdraw consent where applicable.
To submit a request, email support@isalorviora.com. We may verify your identity and will respond within the timeframe required by applicable law. We will not unlawfully discriminate against you for exercising applicable privacy rights.
7. International Data Processing
Our contact address is in Japan, and we serve customers throughout the United States. Depending on our actual business arrangements, personal information may be processed in other countries or regions. Any applicable international data transfers will be handled in accordance with relevant legal requirements.
8. Children's Privacy
Our website is intended for general consumers and is not specifically designed for children. We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided information inappropriately, please contact us.
9. Privacy Complaints
If you have concerns about how we handle personal information, you may contact us. Depending on applicable law, you may also have the right to file a complaint with the relevant state attorney general or other competent regulatory authority without first contacting customer support.
10. Changes to This Privacy Policy
We may update this policy to reflect changes in our business practices or applicable legal requirements.
11. Contact Us
Address: 2-38-22 Kamitsudai, Kita-ku, Kobe, Hyogo 651-1515, Japan
Telephone: +81-78-642-8391
Email address: support@isalorviora.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States