Shipping policy

1. Shipping Destinations

We ship furniture orders throughout the United States. Delivery availability may depend on the destination address and carrier service.

2. Shipping Costs

  • Orders under $89.99: A flat shipping fee of $8.99 applies.
  • Orders of $89.99 or more: Free standard shipping.

The free shipping threshold is based on the eligible order amount.

3. Order Processing Time

Orders are processed within 1–3 business days. Processing time is separate from transit time. Orders placed on weekends or non-business days begin processing on the next business day.

4. Order Cut-Off Time

Our order processing reference hours are Monday to Friday, 9:00 AM–6:00 PM (CT).

  • Orders placed before 6:00 PM on a business day begin processing that day.
  • Orders placed after 6:00 PM begin processing on the next business day.
  • Orders placed on weekends or non-business days begin processing on the next business day.

Order submission does not mean the order ships immediately.

5. Shipping Methods and Estimated Delivery Time

We may use FedEx, UPS, or DHL, depending on the order.

Estimated transit time is 7–10 business days after shipment, starting when the carrier receives the shipment and begins transportation.

Weather, peak shipping periods, carrier operations, customs inspections, and other circumstances beyond our control may cause delays. Delivery dates are estimates and are not guaranteed.

6. Taxes and Customs

Prices displayed on our website include applicable taxes, as reflected at checkout. Our logistics providers handle customs clearance procedures covered by our standard delivery arrangements. Customers should not be charged twice for the same standard shipping or customs clearance service.

Any other legally applicable charges will be handled according to the circumstances and applicable law.

7. Order Tracking

After your order ships, you can use the tracking number on the relevant carrier's tracking service to check delivery progress.

Tracking information may take some time to update. If tracking details are unavailable, please check again later or contact customer support.

8. Delayed, Damaged, or Lost Shipments

If your order is significantly delayed, appears lost, or arrives damaged, please contact support@isalorviora.com as soon as possible.

Provide your order number, tracking number, and photographs of any damage, where applicable. We will help investigate the shipment and work toward an appropriate resolution under our Return & Refund Policy and applicable law.

9. Shipping Address Changes and Order Cancellations

Please provide a complete and accurate shipping address at checkout. If you need to change your address or cancel an order, contact us as soon as possible.

Before shipment, we will try to assist based on the order's processing status. After the order has been handed to the carrier, changes or cancellations may be limited by the shipping process and carrier rules.

If an incorrect or incomplete address causes a delivery problem, we will review the circumstances and discuss available options in accordance with applicable law.

10. Contact Us

Address: 2-38-22 Kamitsudai, Kita-ku, Kobe, Hyogo 651-1515, Japan
Telephone: +81-78-642-8391
Email address: support@isalorviora.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States